📜 Privacy Policy – Keeping Your Secrets Safe

We take your privacy seriously—no dodgy dealings, no selling your data, and definitely no spam. If you share any personal info with us (like signing up for updates or sending feedback), we’ll handle it with care.

1. Introduction

Scope

This Privacy Policy covers how we collect and handle your information when you visit our site or use our services. By accessing or using our website, you consent to these practices. If you disagree, you might want to spend your day reading something else (like a good novel).

Key Principles

We collect only what we need (no snooping in your diary).
We protect your data as best we can (think guard dogs, but digital).
We comply with relevant laws (because no one wants to be on the wrong side of those).
We stay transparent so you can understand how we use your info.

2. Information We Collect

2.1 Forms and Submissions

Which Forms Collect Personal Data?

Whenever you submit a form on our site, we capture essential details like:

• IP Address (to keep out spam-bots)
• Email Address
• Other personal data you provide in the form fields (e.g., name, phone number)

Why We Collect This Data

We do this to respond to your questions or requests and make sure our site is only populated by real humans. We’ll never use your data to clutter your inbox with spammy messages about cat memes (unless that’s your thing).

2.2 Usage Data

We automatically collect non-personal information whenever you wander through our pages. This includes:

• IP address
• Browser type
• Pages visited
• Timestamps

We use this data to optimize your browsing experience—like rearranging furniture so you don’t stub your toe.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences (like whether you like light mode or dark mode)
• Understand how you interact with our content
• Prevent you from having to enter the same data over and over again
• You can disable cookies in your browser settings, but you might miss out on some site features (no one likes half-baked cookies)

3. How We Use and Share Your Data

Providing and Improving Services

Your data helps us keep the site running smoothly and figure out which features need a facelift.

Spam Protection

We rely on third-party services to block pesky spam. Think of them like bouncers at a club ensuring only genuine guests get in.

Public Display

Certain comments or testimonials might go live for the world to see, but only if you’re cool with it (and it’s clearly stated).

Disclosure

We may share data with our team or contractors to help us serve you better.
We might have to share data if required by law or when life (and lawyers) demand it.

4. Data Retention

Form Submissions

We hang onto form entries (plus IP addresses) for 30 days. After that, we show them the digital exit door—unless we need to keep something for legal reasons.

Usage Data

We keep this around just long enough to spot trends and improve your experience, or as required by law—whichever comes first.

5. Third-Party Services and Plugins

We use a handful of outside tools. They have their own privacy policies, which are sometimes even drier than ours. We encourage you to read them anyway if you’re up for a deep dive.

5.1 Spam Protection Services

Google reCAPTCHA
hCaptcha
Akismet Spam

5.2 Email Marketing and Subscriber List Management

• Mailchimp
• ActiveCampaign
• AWeber
• Campaign Monitor

5.3 Data Storage and Workflow Integrations

• Google Drive & Google Sheets
• Trello
• Slack

5.4 Image Optimization (Litespeed Cache)

Sends images to WPMU DEV servers for optimization, possibly transferring EXIF data (either stripped or returned).
Uses the Stackpath CDN, storing visitor data (like IPs, user-agent, etc.) for up to 7 days.
Uses Drip for sending informational emails to site admins (admin email only).

5.5 Media Embeds

YouTube
If you’re logged into YouTube, Google knows you watched that cat video through our site.
Vimeo
May collect IP addresses and data on which pages you visited.
Google Web Fonts
Loads fonts from Google, which sees your IP address.
SoundCloud
If you’re logged in, SoundCloud knows you listened to a track on our pages.

6. Legal Basis for Processing (GDPR)

If you’re in the EEA, we only process your data if:

• You’ve given consent
• It’s necessary for a contract
• It’s in our legitimate interests (like improving the site)
• We’re fulfilling a legal obligation

7. Your Rights

Depending on where you live (EU, California, etc.), you might:

• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (you can change your mind—no judgment)
• Hit us up in Section 10 for any of these requests.

8. Children’s Privacy

We don’t intentionally collect data from anyone under [13/16]. If you’re a parent or guardian and believe your child has shared personal info with us, please let us know so we can remove it.

9. Data Security

We take security seriously and use reasonable measures to protect your info. But remember, even the best fortress has a weak spot. If a breach occurs, we’ll do our best to let you know right away and fix it fast.

10. Contact Us

Have questions about this policy or how we’re handling your data? Reach out:

Email: info@oakwoodphysiotherapy.co.uk
Address: Newlands House, 5a Station Street, Bingham, Notts NG13 8AQ
Website: https://oakwood.physio

We promise to respond promptly and politely (and maybe with a joke if appropriate).

11. Changes to This Privacy Policy

If we need to update this Policy (e.g., because of new laws or newly discovered existential questions), we’ll revise the “Last Updated” date. By continuing to hang out on our site after changes go live, you accept the updated version—kind of like renewing a subscription, but for data privacy.

Disclaimer: This policy is meant to give you a friendly rundown of how we handle your info. For hardcore legal compliance (e.g., GDPR, CCPA), please consult an attorney. We’re not responsible if you take this as law school material.

🍪 Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and give us useful insights into how people interact with our content. Unfortunately, they don’t come with milk.

2. What Cookies Do We Use?

We use the following types of cookies:

• Essential Cookies – These keep the site running smoothly (e.g., remembering your login or form preferences).
• Analytics Cookies – These tell us what’s popular and what’s not (so we don’t waste time making things no one reads).
• Marketing Cookies – Used for tracking and personalised content (but only if we’re running ads, which we may or may not be).

3. Managing Cookies

You can control your cookie preferences through your browser settings. If you want to block them entirely, that’s up to you, but it might make the website behave a little strangely—kind of like skipping breakfast and wondering why you feel grumpy.

4. Changes to This Policy

We may update this policy now and then, mainly when we realise we’ve forgotten something important. If that happens, we’ll let you know in the least intrusive way possible.

For any questions, contact us at info@oakwoodphysiotherapy.co.uk

⚖️ Website Usage Policy

1. Welcome! Play Nice.

By using this website, you agree to behave like a decent human being. That means no offensive content, no spamming, and no using our website to launch your secret plan for world domination.

2. Intellectual Property

Everything on this site—text, images, logos—is ours (unless stated otherwise). Please don’t copy, steal, or repurpose our content without permission. Sharing a link? No problem. Claiming it as your own? Big problem.

3. Acceptable Use

You agree not to:

• Post anything rude, inappropriate, or misleading.
• Try to hack, break, or otherwise mess with the site.
• Use our content for anything dodgy or illegal.

4. Disclaimers

We try our best to provide accurate information, but we can’t guarantee everything will always be 100% up-to-date or error-free. So, don’t make life-changing decisions based solely on what you read here—double-check important stuff with a real human expert.

5. Changes to This Policy

We may update this policy occasionally. If we do, we’ll make it clear (no sneaky hidden changes).

By continuing to use the site, you agree to these terms. If that doesn’t sit well with you, you’re free to close this tab—but we’d rather you stick around!

For any questions or concerns, contact us at info@oakwoodphysiotherapy.co.uk